1. My wood wick is not staying lit.

To take care of wood wick candles and ensure they burn properly, follow these steps:

1. Trim the Wick: Before lighting the candle, trim the wood wick to about 1/8 to 1/4 inch (3-6 mm) above the candle’s surface. This helps prevent excessive smoking and ensures an even burn.

2. Burn Time: When you first light a wood wick candle, allow it to burn long enough for the entire surface to melt evenly. This process can take up to two hours. This prevents tunneling, where only the center burns down, leaving wax on the sides.

3. Keep it Clean: Remove any debris or charred wood from the candle’s surface before relighting. You can use a wick trimmer, nail clippers, or even cuticle cutters. 

4. Burn in a Draft-Free Area: Ensure the candle is placed in a draft-free area to prevent uneven burning and soot buildup.

5. Avoid Overburning: Don’t burn the candle for more than 4 hours at a time. Excessive burning can cause the wood wick to become too long, leading to a larger flame and potential safety hazards.

6. Extinguish Safely: When extinguishing the candle, use a snuffer or gently blow it out. Avoid blowing it out forcefully to prevent hot wax from splattering.

7. Trim Again: After each burn and once the candle has cooled, check and trim the wood wick again if necessary.

8. Candle Maintenance: Periodically check for any signs of mushrooming at the tip of the wood wick. If you notice a mushroom shape forming, trim it to prevent excessive smoke and maintain a clean burn.

9. Store Properly: When not in use, store your wood wick candles in a cool, dry place away from direct sunlight to preserve their quality.

10. Enjoy Safely: Always place your candle on a heat-resistant surface, away from flammable materials, and never leave a burning candle unattended.

By following these steps, you can ensure that your wood wick candles burn evenly and safely, providing you with a pleasant and long-lasting fragrance experience.

1. Do you take jars back to reuse?

Yes, in fact we would love to recieve your jars back and offer you a discount off your next order. Each jar returned recieved a $1 discount.

2. Can I just refill my jar with my favourite scent?

Absolutely, you can drop your jars off with us for a refill and again, you will recieve a $1.25 discount if you are refilling your jar. Please allow 24 hours for us to refill your jar.

Do you do custom orders?

We absolutely do custom orders. In fact, we love them!

How can I create a custom order?

1. Email mountainpeaksoap@oulook.com with the details and we will create a custom quote for you.

2. Pick a product you like but that maybe you want to tweak a bit, for example the wording. During checkout, add what you would like your product to say in the comment section.

Do custom orders take longer?

Please allow 5-7 business days for us to get your custom order ready.